a) What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. None of the personal information we collect from you is used for marketing purposes without your consent.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below.
b) How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better serve you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
c) How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
d) Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your web browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
e) Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Clavél Corporation. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
f) How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
g) Third party links:
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
We have enabled the following Google Analytics Advertising Features: Remarketing with Analytics, Demographics and Interest Reporting, Segments, DoubleClick Campaign Manager Integration, and DoubleClick Bid Manager Integration. Remarketing with Analytics uses the Google Analytics cookie to serve advertisements to you across the Internet based on your visit to the Site. Demographics and Interest Reporting uses a third-party cookie to collect information about our Site traffic by tracking users across web sites and across time, which generates a report for us to better understand our Site users. Segments allows us to isolate and analyze subsets of Site users by sorting our Google Analytics data. DoubleClick Campaign Manager Integration and DoubleClick Bid Manager Integration allow us to view, analyze, and create remarketing lists using our DoubleClick Campaign data. If you do not want Google to collect or use this information, visit Google’s Safety Center at www.google.com/safetycenter/tools. Opting out will not affect your use of the Site. You can also visit www.networkadvertising.org/choices to change your preferences with respect to certain online ads and to obtain further information about third-party ad networks and behavioral advertising. Please remember that changing your settings with certain browsers and ad networks will not carry your privacy choices across browsers and other ad networks.
We also use Google AdWords, an online advertising service provided by Google, to serve ads on our behalf across the Internet and sometimes on the Site. Google uses your Internet searches and cookies and similar identifiers (e.g., pixel tags) to collect anonymous information about your visits to the Site and your interaction with our products and services to generate targeted advertisements to you on other web sites that you visit across the Internet. To opt out of remarketing advertising provided through Google or to customize your ad preferences, visit Google’s Ad Settings page at www.google.com/settings/ads. Opting out will not affect your use of the Site. If you do not want Google to collect or use this information, visit Google’s Safety Center at www.google.com/safetycenter/tools. Opting out will not affect your use of the Site. To obtain more information about third-party ad networks and online behavioral advertising and to change your preferences with respect to certain online ads, please visit the National Advertising Initiative Consumer Opt-Out web site at www.networkadvertising.org choices or the Digital Advertising Alliance Self-Regulatory Program web site at www.aboutads.info. Please remember that opting out of online ads with one ad network and web browser does not necessarily carry over to any other ad network or web browser. As a result, depending on the opt-outs you request, you may still see our ads from time to time.
h) Changes to our policy:
i) Questions and feedback:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
j) Online policy only:
k) Terms and Conditions:
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
l) Your consent:
Warranty/Shipping & Returns
If you are not completely satisfied with a product, please feel free to return it with your receipt to the retailer you purchased it from. If you purchased the product on our website, please contact us so that we may assist you in a refund or replacement.
We ship most of our online orders to residential addresses via UPS SurePost. Either UPS or your local Post Office will deliver your package. At times, we offer discounted or free shipping but we promise to pass no more than our shipping costs to you. We will never manipulate pricing to make a profit on shipping. Please see your cart for complete shipping prices. Also, be sure to subscribe for deals & offers to be the first to know about specials and free offers!